Founded in 2001, Platform28 (formerly known as Unified Arts) provides a best-in-class, single communications solution engineered to vastly improve the usability of traditional premise-based Contact Center solutions.Platform28’s easily customizable Communications-as-a-Service (CaaS) solution provides…
Founded in 2001, Platform28 (formerly known as Unified Arts) provides a best-in-class, single communications solution engineered to vastly improve the usability of traditional premise-based Contact Center solutions.
Platform28’s easily customizable Communications-as-a-Service (CaaS) solution provides contact centers with a comprehensive, highly scalable communications platform. Platform28 delivers a carrier-grade solution that includes multichannel Contact Center, PBX, IVR, Unified Messaging and network call routing. Our robust platform supports mid-to-large enterprise customers, Tier1 carriers and government agencies, and 150,000 active users and 600,000,000 interactions monthly. The completely customizable platform uses open standards and web services to enable tight integration with virtually any application or system. Platform28’s flexible delivery enables customers to meet the strictest security standards using distributed database and extraction layers. The platform includes a powerful integrated Business Intelligence solution that provides roles-based, real-time information on contact center operations. Business stakeholders use this valuable insight to improve employee productivity, reduce operations costs and lower the total cost of ownership.
Team (1)
Sectors Platform28 serves:
Business Services
Technology
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