I am a seasoned strategy, operations, customer experience, people and product leader with over 20 years of diverse industry experience. My expertise lies at the intersection of people, processes, and technology, and I am passionate about driving business growth both in terms of revenue and profitabi…
I am a seasoned strategy, operations, customer experience, people and product leader with over 20 years of diverse industry experience. My expertise lies at the intersection of people, processes, and technology, and I am passionate about driving business growth both in terms of revenue and profitability. Currently, I serve as the Head of Product Operations at Instacart, where I lead a team of 40 supporting our Product, Operations, and Engineering teams. I built this team from the ground up, playing a pivotal role in supporting our product development and operations from pre- to post-IPO.
Before joining Instacart, I led Operations, Customer Support and Trust and Safety for a social media and photography app company, which operated on a B2C subscription-based model. Additionally, I’ve served as the COO of an early-stage education technology startup, where I scaled the company from zero to one by driving our partnerships, sales, operations, and product functions.
Beyond my extensive experience in the technology sector, I have also worked as an educator through Teach for America and served as a senior district administrator focusing on risk management, operations, and strategy in a school district with 100,000 students and 12,000 employees. My background also includes significant experience in B2B distribution, where I rotated through various functions including customer support, sales operations, and warehousing and logistics.
Throughout my career, I have prioritized education, earning both a Master of Business Administration from Emory Goizueta and a Master of Educational Leadership from the Broad Center. My resume is attached for further details on my background.
While I plan to acquire and operate a business full-time as the sole proprietor, I am fortunate to have the support of my husband, a private equity operating partner with expertise in digital marketing and sales strategy.
Team (1)
Sectors 15th Street Capital serves:
Business Services
Consumer Services
Health Care
Retail
Technology
Distribution
Financial Services
Industrials
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